Frequently Asked Questions
Everything you need to know about gear, shipping, and service.
How do I know which cricket bat size is right for me?
Selecting the right bat size depends on your height and age. We provide a comprehensive size guide on our website ranging from Size 1 for juniors to Short Handle (SH) for adults to ensure the perfect fit for your game.
Do you offer bat knocking-in services?
Yes, we offer professional knocking-in services for all new cricket bats. This process includes oiling and hand-knocking to ensure your bat is match-ready and the wood fibers are properly compressed for durability.
What is your return policy on cricket equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that customized items, such as bats that have been knocked-in or personalized jerseys, are not eligible for return.
Do you ship cricket gear internationally?
Absolutely. We ship worldwide to major cricket-playing nations including the UK, Australia, India, and South Africa. Shipping costs and delivery times are calculated at checkout based on your location.
Are your products 100% authentic?
Yes, Cricket Store Online is an authorized dealer for all major brands we carry, including SS, SG, Kookaburra, GM, and Gray-Nicolls. We guarantee that all equipment is 100% genuine and sourced directly from manufacturers.
How can I track my order?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your shipment's progress in real-time.